The Challenge: Navigating Post-Pandemic Rent Collections
United Properties of West Michigan faced growing rent collection challenges following the COVID-19 pandemic. Shifting regulations, tenant protections, and delayed court processes made it harder to maintain consistent cash flow – without sacrificing resident relationships.
Key challenges included:
- Shifted tenant priorities: Eviction moratoriums allowed some residents to delay rent payments without immediate repercussions.
- Reduced payment compliance: Many residents deprioritized rent, leading to inconsistent behaviors.
- Administrative burden: Longer delinquency lists and extended legal timelines increased workload for the Accounts Receivable team.
- Owner frustration: Limited enforcement options left property owners feeling powerless.
- Regulatory complexity: Constantly changing policies complicated collections management.
To overcome these obstacles, United Properties sought a comprehensive, automated, and resident-positive rent reporting solution, one that would rebuild accountability and simplify the entire rent collection process.
The Solution: CredHub + Rent Manager Integration
By integrating CredHub with Rent Manager, United Properties implemented a seamless rent reporting program that encouraged on-time payments while adding tangible value for residents.
Why United Properties Chose CredHub
- Automated Rent Reporting: CredHub reports on-time and delinquent payments to Equifax, Experian, and TransUnion with minimal manual effort.
- Seamless Integration: The solution connects directly with Rent Manager, requiring no disruption to existing workflows.
- Flexible Program Design: Managers can choose between full-file or positive-only reporting, set program costs, and adapt based on lease terms or local laws.
- Reduced Delinquencies: Credit reporting creates accountability, improving on-time payments and overall cash flow.
- Resident Satisfaction: Residents build or improve credit scores through consistent payments, enhancing loyalty and retention.
- Transparent Oversight: A built-in CredHub dashboard allows teams to monitor exactly what’s reported and when.
“We are extremely pleased with the exceptional service provided by CredHub and deeply appreciative of the dedicated staff who work alongside us. It is with confidence and pride that we recommend CredHub and encourage others to benefit from their services.”
The Results: Record-Breaking Rent Collection Rates
After partnering with CredHub, United Properties experienced a measurable improvement across financial and operational metrics:
- Increased Collections: Rent collection rates rose from ~97% to the upper 98% range, with several months reaching 99% – their best year ever.
- Operational Efficiency: The CredHub + Rent Manager integration reduced staff time to under 15 minutes monthly.
- Resident Retention: Rent reporting empowered residents to build credit, leading to higher satisfaction and loyalty.
- Full Transparency: A centralized dashboard gave the AR team total visibility and compliance confidence.
“Ashley, Sue, and Andrew have been incredible. I truly appreciate how they combine professionalism and helpfulness with a genuine, personal touch in everything they do.”
How Property Managers Can Benefit from CredHub via Rent Manager
For property management companies using Rent Manager, integrating CredHub provides a clear advantage:
- Boost revenue with customizable pricing and flexible program design.
- Add resident value through credit-building, Allstate Identity Protection, and CredHub Perks (exclusive discounts and rewards).
- Maintain total control with transparent dashboards and reporting tools.
- Eliminate manual work through automation and native integration.
In today’s high-cost environment, CredHub helps property managers reduce delinquencies, stabilize income, and improve resident relationships, all while promoting financial wellness.
Final Takeaway: Empowering Financial Health for Residents and Owners
The partnership between CredHub and United Properties of West Michigan demonstrates how technology-driven credit reporting transforms rent collection into a win-win for both management teams and residents.
If you’re ready to make rent reporting effortless, improve collections, and help residents build credit responsibly, CredHub can help.
Schedule a demo | Email: [email protected] | Call: 833.888.2733
Frequently Asked Questions
Q1: How does rent reporting help reduce delinquencies?
Credit reporting increases accountability, when rent affects credit scores, residents are far more motivated to pay on time.
Q2: Is setup complicated?
Not at all. CredHub integrates directly with property management platforms like Rent Manager, requiring less than 15 minutes a month to maintain.
Q3: Can residents opt in or out?
Yes. CredHub supports both opt-in and opt-out programs depending on state laws and lease terms.
Q4: Which credit bureaus does CredHub report to?
CredHub reports to Equifax, Experian, TransUnion, and Innovis, providing complete credit coverage.
